A list of frequently asked questions about Generous for Charities
You can log on to Generous and check whether the bank account submitted for verification has already been approved by the system administrator. Click Finance, then Manage Bank Accounts. The Approved s...
You can import a .csv file and check for failed transactions: Note: Available only if you have Generous administration rights. Click Finance > Failed Transactions > Import Transactions....
Yes. You would need to have a website, at least one web page, or some sort of online presence to use Generous: Creating a campaign in Generous results in a code snippet that you must copy and paste in...
No. With GoFundMe, you cannot modify or edit your GoFundMe page in order to insert the campaign code snippet generated by Generous. ...
You can download several types of data from Generous as .csv files, and then import those .csv files into the database you are using, for example: Donors' first and last names, emails, the sum ($) of...
Yes. The https (secure HTTP) protocol is used when accepting your donation. Generous app also complies with the Payment Card Industry (PCI) standard. ...
There could be a number of reasons why there are no incoming donations, for example: Double-check that the status of the campaign you have created is Active, and not, for example, Planned, etc - Plann...
Yes. Visit https://www.getgenerous.com/about/ and contact us for more information: we will downgrade or upgrade your Generous pricing model straight away....
A well-conceived logo can help you establish the company's brand and personality. The following are recommended logo settings: A bit depth (or color depth) of 24-bits or less. Standard color scheme. F...
A thank-you or giving-form template's name is the same as the corresponding campaign's name. If you created identically named campaigns and saved their corresponding templates, the templates' names w...